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National Computer Board>ICT in Mauritius>E-Government>E-government initiatives in Mauritius

E-government initiatives in Mauritius


In its endeavour to develop Mauritius into a Cyber Island and to create an ICT-literate nation, the Government has clearly identified e-Government as a key initiative which can radically transform the way the Government interacts with citizens and businesses and redefine the nature of relationships across various Ministries and departments in providing seamless, consistent and value-added public services.

The vision of the Government is to provide an effective and efficient delivery of services, on a 24/7 basis, to citizens as well as to the business community. In this respect, the Government has invested in the necessary infrastructure, namely, the Government Online Centre and the Government Web Portal as a gateway to provide Government services online.

E-Government consists in the electronic delivery of quality services to citizens and the business community whilst at the same time facilitating inter-governmental and intra-governmental exchange of information in an effective and efficient manner.

The objectives of e-Government are to:

 bring Government closer to the people by providing accessible and integrated online public services;
 enable users to decide freely when, from where and how to interact with Government, for instance from home, at work or even while on the move;
 provide user-friendly, round the clock services - 24 hours a day, 7 days a week and throughout the year; and
 offer modernised public services and create a "joined-up government" through which public sector institutions can communicate and work more effectively and efficiently.

E-Government encompasses the electronic delivery of quality services to the citizens and the business community while at the same time facilitating inter- and intra- Governmental exchange of information in an effective and efficient manner. Analogous to e-commerce, which allows businesses to transact with each other more efficiently (B2B) and brings customers closer to businesses (B2C), e-Government aims to make the interaction between Government and citizens (G2C), Government and business enterprises (G2B), and inter-agency relationships (G2G) more friendly, convenient, transparent, and cost-effective.

E-Government presents Mauritius with tremendous opportunities to move forward in the 21st century with higher quality and cost-effective Government services and gives rise to a better relationship between Mauritian citizens and the Government.